Collection of Personal Information
When you visit our website or use our services, we may collect certain information about your device, interactions with our website, and data necessary to provide our services. This may include additional information if you contact us for support. We refer to any information that uniquely identifies an individual as “personal information.”
Here’s what Personal Information we collect and why:
- Examples: browser version, IP address, time zone, cookies, website interactions.
- Purpose: to optimize our website’s performance and analyze user behavior for improvements.
- Source: collected automatically using cookies, log files, or similar technologies.
- Disclosure: shared with our hosting service providers.
- Examples: name, contact details, payment information.
- Purpose: to fulfill orders, process payments, and provide customer support.
- Source: provided by you during the purchase process.
- Disclosure: shared with our fulfillment and payment processing partners.
Customer Support Information:
- Examples: email address, phone number.
- Purpose: to provide assistance and resolve inquiries.
- Source: provided by you during customer support interactions.
- Disclosure: may be shared with shipping or support partners for assistance.
Our services are not directed at individuals under 15 years old, and we do not knowingly collect personal information from minors.
Sharing Personal Information
We may share your personal information with service providers to assist in providing our services and fulfilling contracts. Additionally, we may disclose personal information to comply with legal obligations or protect our rights.
Using Personal Information
We use personal information to offer and improve our services, process payments, and keep you informed about new offerings or updates.
We process personal information under various lawful bases, including consent, contractual obligations, legal compliance, and legitimate interests.
We do not engage in fully automated decision-making processes that significantly affect individuals.
If you reside in certain regions, such as the EEA or California, you have rights regarding access, correction, or deletion of your personal information. Please contact us if you wish to exercise these rights.
If you have questions about our privacy practices or wish to file a complaint, please contact us via email or mail using the details provided below:
CZ Smart Mobility
155 Station Road, Herne Bay, CT6 5Q, UK
Last Updated: 22/08/2023
If you’re unsatisfied with our response to your complaint, you have the right to lodge a complaint with the relevant data protection authority.